MINUTES FOR THE JUNE 4, 1999 MEETING

The June 4, 1999 Executive EEO Council meeting was hosted by Ms. Nancy Voss, Director of the Equal Opportunity Office for the Corporation for National Service.

Hay Group

 The presentation for the meeting was provided by the Hay Group, a worldwide management consulting organization. Their presentation was entitled "Measuring the Effectiveness of Diversity and EEO Programs." Representatives from the Hay Group were Jodi Simco, Ph.D., Kay Adams and Robert Ewan.

The Hay Group was established in 1943 and is one of the world’s largest organizational consulting groups specializing in the management of people. The organization operates in 33 countries with 74 offices. They offer consulting services in areas such as:

a. Employee Surveys

b. Customer Satisfaction

c. Culture Assessment

d. Human Resources Planning

e. Job Design

f. Compensation Design

g. Compensation Surveys

h. Actuarial Services

I. Selection and Assessment

j. Performance Management

k. Training and Development

l. Organization Design

m. Work Transformation

n. Change Management

o. Benefits

 Their practice areas as related to Diversity include:

a. Organizational Culture Measurement

b. Diversity Assessment

c. Customer Research

d. Retention Studies

e. HR Effectiveness

f. Program Evaluation/EEO Training Programs

g. Conflict Resolution

h. Leadership/Team Development

I. Emotional Intelligence Competency Models (self awareness, self

Competence, empathy and ability to management behavior)

 They have provided services to organizations such as the Air Force, Army, Dept. of Energy, IRS, NIH, U.S. Postal Service and Bureau of Prisons.

 The Group indicated that they determined that within Fortune 500 companies, approximately 54% measure the impact of their Diversity/EEO initiatives. These outcome measures are important in the Federal government as well because they ensure that what gets measured is accomplished; assists in achieving GPRA goals and strategies; assists in becoming valued business partners and demonstrates the value of EEO/Diversity Programs (before and after).

The seven principles for developing and implementing effective outcome measures were identified and discussed.

 1. Tie diversity and EEO outcomes to GPRA goals and agency strategic plan.

2. Use a balanced scorecard framework.

3. Measure the right things.

4. Align people and resources to performance outcomes.

5. Measure regularly.

6. Communicate the results.

7. Continue to improve and innovate EEO/Diversity processes.

 The representatives also discussed Emotional Intelligence (EI) which is the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions within ourselves and with others. It is fundamental to how employees work with other people.

Behavioral research on more than 500 organizations by the Hay Group indicated that EI is twice as important as any other factor in predicting outstanding employee performance. It accounts for more than 85% of star performance in top leaders and it is EI - not IQ, advanced degrees or technical experience that is the single most important factor in the ability to build and sustain relationships. It can be learned and enhanced through specialized assessments, training and coaching.

For more information about the Hay Group and the services that they provide, their address is 4301 N. Fairfax Drive, Suite 500, Arlington, VA 22203, (703) 841-3100. You may also send them an e-mail to: Kay_Adams@haygroup.com.

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